Privacy Policy

Introduction

This Privacy Policy describes how ElectroElixir ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.electroelixir.com ("Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you submit to us through our Services may include:

• Basic contact details: Name, address, phone number, email.
• Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information: Username, password, security questions.
• Shopping information: Items you view, put in your cart, or add to your wishlist.
• Customer support information: Information included in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, your account, device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services, such as Shopify.
• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

• Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account or transactions, manage your account, arrange shipping, facilitate returns, and enable reviews.
• Marketing and Advertising: To send promotional communications and advertisements, tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: To detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
• Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies on our Site for various purposes, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. For specific information about the Cookies related to Shopify, visit Shopify's Cookie Policy.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Blocking Cookies may impact your user experience and functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: If you no longer wish to receive marketing or promotional communications from us, you can unsubscribe by following the instructions included in the communication.

To exercise your rights, please contact us at the details provided below. We will process such requests in accordance with applicable laws.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ElectroElixir Email: info@electroelixir.com Address: Muhaisnah 4 Mezan Tower 301 Dubai UAE

Last Updated: [15/07/2024]

This Privacy Policy is intended to comply with applicable laws and regulations, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable privacy laws.